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Learn a job-relevant skill that you can use today in under 2 hours through an interactive experience guided by a subject matter expert. It's one of the key skills that employers seek in job applicants. In this online certification course, you will get to know about problem-solving. Course description. Books for Grades 5-12 Online Courses 2038 reviews, Rated 4.8 out of five stars. This course explores Excel as a tool for solving business problems. A heuristic is a rule of thumb, a strategy, or a mental shortcut that generally works for solving a problem (particularly decision-making problems). Successful organizations rely on critical thinkers and creative thought leaders who can generate inventive solutions to everyday problems. This course deals directly with your ability for creativity which is a critical skill in any field. Businesses want practical and valuable tools to improve performance and to prevent problem situations early. 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